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American Disposal Services - Why have an attitude?

American Disposal Services - Why have an attitude?
They missed picking up all of their customers on my street last Friday. I waited on hold for 30 minutes, starting as caller number 44, this morning. When i got to speak with Shonda, i was not rude, i didn't have an attitude, she was very helpful and forwarded my concern to dispatch. This afternoon a single driver with truck comes to our street. Apparently he was not happy, when he got here,all of our cans were either in our driveways or yard, when he left, all of our cans were left in the street.
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
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Product or Service Quality
Reliability
#1426359
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American Disposal Services - WTF ???

I got a bill from them, yesterday, out of the blue, demanding $117.60 for their ( supposed ) services. They reference 2 invoices I ( supposedly ) got, and saying they're going to come and get my ( supposed ) trash containers. ( which I never had ). I have NEVER done business with American Disposal, much less do I have their containers, or owe them any money. They don't answer their phone, so I have no way of talking to anyone to find out what the *** is going on. If they're reporting this bogus bill to the credit bureaus and damaging my credit, there will be *** to pay !!!
Company wrote 0 private or public responses to the review from Dec 14.
#1423751
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We have been with American Disposal for a year and have had trouble with them from day 1. Unfortunately, they are the only ones that service my neighborhood that I can find. They constantly miss our trash and/or recycling. Customer service is impossible to get a hold...
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Company wrote 0 public responses to the review from Nov 26.
#1407958
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I was told by the first representative that if I paid $21 of my $84 dollar bill my service would be resumed. I paid $30.90 but service was not resumed. Second representative said payment was cancelled. Bank records show payment was processed. Paid another $30 to be on...
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Company wrote 0 private or public responses to the review from Nov 12.
Anonymous
Anonymous

A better question is why didn't you bother to keep your note current? Had you done this, you wouldn't be here whining about how you would have paid something if you were just ...

3.7
#1398635
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American Disposal Services - Skipped trash pickup

American disposal not only skipped picking up my trash they lied to me and said they would come back and pick it up...they didn't. They hung up on me 12 times and when they did answer they blamed me in any way they could. I always put can out the night before. I pay my bill faithfully and expect to get what i pay for so they steal my money by not providing the service i paid for.. They are THIEVES!!!!
Company wrote 0 private or public responses to the review from Nov 07.
1.7
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Customer service
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Exchange, Refund and Cancellation Policy
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#1395515
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American Disposal Services - DO NOT use this company

Absolutely the worst! They don’t completely empty the trash bin, they don’t close the lid so the snow and rain get in it and they leave the trash bin in the center of the driveway entryway. I had pre-paid for three months and ended up calling every single week about the same issue. When I told them that they had left the furnace filter in the trash bin they informed me that they only take kitchen trash.
Company wrote 0 private or public responses to the review from Oct 31.
1.0
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Additional Fees
Advertised vs Delivered
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Delivery Service
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Exchange, Refund and Cancellation Policy
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Value for money
#1391955
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10/23, After being persuaded to make an immediate payment over the phone so that my trash could be picked up the very next morning by 7:00 am. I have called EVERY day, listened to that crazy azzz music for hours my trash is STILL on the curb Friday, 10/26. The lies...
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Company wrote 0 private or public responses to the review from Oct 26.
#1389277
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Missed pick up for 2 consecutive weeks. Line stays busy (off hook), call during closing hours, they intentionally are not set up to leave a message. Emailed their WeCare customer service only to be returned “undelivered” next emailed Sabrina Carter,...
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Company wrote 0 public responses to the review from Oct 19.
1.0
#1385402
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I just expect to pay my bill and get my trash picked up on the same day every week. This will not happen with this company. Every other week I have to listen to bad music for 15 minutes while I wait for customer service to take my call. Then they promise to come out...
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Company wrote 0 private or public responses to the review from Oct 16.
Anonymous
Anonymous

THEY LIE. CHEAT, TAKE YOUR MONEY AND MAKE EXCUSES!!!!!!

1.4
I didn't like
  • Follow through
  • Service and customer support
  • Unreliable
#1383666
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Contact American Disposal Services

Mailing Address:
American Disposal Services
10370 Central Park Drive
Manassas, Virginia 20110
United States
Phone:
(703) 368-0500
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American Disposal Services - I have no idea what to call this mess!

I’ve been holding for 25 minutes to try to pay my bill because I can’t seem to get the online system to cooperate. And then I got cut off!! I guess that’s one way to deal with high call volume!!!!! This bill is on my Ga property and I am in Florida. Please call me back while we still have phone service ( Hurricane Michael)! Or email me , or something Charles Ball, @ 404-502-3322 / charlieball72@yahoo.com
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 10.
3.0
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Product or Service Quality
#1378148
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