American Disposal Services
American Disposal Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Disposal Services has 1.3 star rating based on 139 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Aweful, Trash pick up, No pros so far.
Cons: Customer service, Service and customer support, Customer service lies and the inability to pick up my trash.Recent recommendations regarding this business are as follows: "Not recommended", "Do not use their services.", "Their representatives were pleasant but would not or were not permitted to be truthful", "Stay away from them unless you like throwing your money away as your trash accumulates!", "Company NOT recommended".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Disposal Services has 1.3 star rating based on 139 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Aweful, Trash pick up, No pros so far.
Cons: Customer service, Service and customer support, Customer service lies and the inability to pick up my trash.Recent recommendations regarding this business are as follows: "Not recommended", "Do not use their services.", "Their representatives were pleasant but would not or were not permitted to be truthful", "Stay away from them unless you like throwing your money away as your trash accumulates!", "Company NOT recommended".
Most users want American Disposal Services to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top American Disposal Services Reviews
"Poor customer service"
Did not disclose that trash bins had to be empty before pick up. Phone Rep was rude and hung up the telephone. Don't use them
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Verified Reviewer
Poor customer service
Did not disclose that trash bins had to be empty before pick up. Phone Rep was rude and hung up the telephone. Don't use them
- Wide usage
- Difficult to contact and rude
Preferred solution: Pick up their bins
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Verified Reviewer
Horrible Service
American Disposal rarely picks up trash on Thursdays as scheduled. They might pick on Friday or Saturday. Its now Sunday and the trash still hasnt been collected.
We live in Indian Hills in East Cobb.
We are most unhappy with their service.
- Very poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use their services.
Missed pickups
Did not pick up as they said they would. Failed to return as they said they would. Containers are still on the street two days later.
- Reliability
Preferred solution: Yard Waste pick-up
User's recommendation: Not recommended
Purcellville, Virginia
Canceled Service
Trash pickup was good. From about May of 2023 until Nov of 2023 recycling was awful.
When I called they were very pleasant on the phone and assured that operations would take care of it. Maybe twice they came out the next day. Then they continued to promise but no recycling pickup.
They offered to credit which they did but I would have preferred they would have just said they did not want my business. It appears they just did not want my service.
User's recommendation: Their representatives were pleasant but would not or were not permitted to be truthful
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Verified Reviewer
They do not pick up your garbage as scheduled
It's the same thing every month!! They do not pick up!! You'll be paying for service your not getting!
- Pro at taking your money
- Not picking up your garbage as scheduled
User's recommendation: Stay away from them unless you like throwing your money away as your trash accumulates!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Service
Horrible trash service. Consistently late pickup by 2-3 days for over 4 months.
Sent texts, emails, phone calls for over a month advising of pickup day change (2 days later), and they are still 1-2 days late beyond the new day. Upon calling customer service, I was informed I would be charged for any extra bags outside of can. Customer service was rude and not helpful, no return phone call from supervisor as requested.
Upon cancelling service, was advised I would be charged for 14 additional days per the invoice sent. In addition, rates have gone up from $95.70 to $117 in less than a year.
Additionally, fees are assessed without resolution (only $5, but multiple times). Good riddens ADS!
- Consistent overbilling
- Incorrect invoices
- Poor customer service
- Late pickup
Preferred solution: Full refund
User's recommendation: Company NOT recommended
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Verified Reviewer
Horrible Service and Responsiveness!
I highly recommend staying away from this disposal company if you can. We used them for several years.
Missed and delayed pickups were the norm.
Most lately, they changed their pick-up days and weeks, leaving us with a scheduled delay of 3.5 weeks between recycling pickups instead of the 2 weeks we paid for. Then they missed the pick-up even though the can was at the curb. I immediately reported the missed recycling pick-up but did not hear back from them until 12 days after the missed pick-up - that is, more than five weeks after the last recycling pick-up. And all I got was an automated message asking me if my recycling had been picked up - which it still had not.
They also do not issue a refund unless they miss two pick-ups in a row. Needless to say, we found a different trash company at a better price and with better ratings than American.
- Unreliable service
- Did not respond
Preferred solution: Price reduction
User's recommendation: Stay away from them!
Alpharetta, Georgia
$$ increase w/out notice. Difficult to get a hold of someone. Do not return emails/calls.
8/8/23 - Commercial Acct - I would rate this company a Zero! Tried to get a hold of someone since 7/13/23.
I've left messages and emails, no response!! Price increased last 2 months w/out notice. Difficult to reach/speak w/someone, however easy to pay your bill. All phone numbers that I've called are useless, you are #3, #2, #1, leave a message for someone to contact you and No one calls you back!!
Poor Customer Service!
You need to revisit and introduce a better process for customers to speak with someone instead of dodging calls. Calls maybe recorded, what are you recording, can't get a hold of anyone?!?
User's recommendation: Run! Think about doing business w/another company!
Atlanta, Georgia
I had excellent service from American Disposal for years. However, since they changed our pickup date my trash has not been picked up in four weeks.
No pickup in four weeks and unable to reach anyone by phone, text, email.
I have had no problems for years but when they changed the date of our pickup, my pickup stopped.
User's recommendation: Do not use them!
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Verified Reviewer
Overcharge non-stop and no notice for extra charge
Please be cautious, do not recommend "American Disposal Service" to any business. Our business has a very bad experience with them, they will overcharge you non-stop and no notice for extra charge.
They jacked-up their rate and never give any notice or announced. When we want to cancel their service, they make it almost impossible to cancel the service. They said to mail them a "Certified notice of cancelation" in order for them to process the cancelation.
When it clearly stated on their policy and on their website that we just need to call to cancel service. Please be aware with this company.
Preferred solution: Full refund
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Verified Reviewer |
Powder Springs, Georgia
Missed pick up too many times
My trash has been sitting on the curb since Wednesday, June 22nd. I was told Wednesday the route was delayed and they would be here on Thursday.
Thursday morning, I received another message saying they would be delaying my route again until Friday. Friday came and went and no one came to pick our trash up!
Now we are the only homeowners with trash sitting on the curb. Will be canceling our service as soon as they open on Monday.
- Aweful
- Customer service lies and the inability to pick up my trash
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Kennesaw, Georgia
CANCEL SERVICE
Please cancel my service. ADS has provided the worst customer service I have EVER experienced.
I am not one to complain, but the consistent late / missed pick ups on top of not being able to get ahold of anyone on the phone is absolutely unacceptable. You guys are seriously NEVER on time.
Trash Taxi comes to my street every week with ZERO issue.
eric.ippolito@***.com
Account number: 6501-60****
I expect a credit back to my card for the remainder of the billing cycle. You guys haven't been providing a service..so why should I pay?
Cancel Immediately!!
- Customer service
Preferred solution: Full refund
User's recommendation: STAY AWAY
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Verified Reviewer |
Acworth, Georgia
Missed pickup too many times
My trash has not been picked up since Wednesday and I am the ONLY homeowner in my subdivision who has trash still sitting on the curb! This is unacceptable
- Poor customer service reduced services late pick up
- Long hold times
- No service and no discount
Preferred solution: I need my trash picked up when you sat it is going to be picked up!
User's recommendation: Will not recommend.
Ashburn, Virginia
Too many missed pick up
14 delayed pick up since May 2, 2022. Went back to my emails and 14 notifications for delays.
The smell of the trash in this heat is horrible. American Disposal Service you have to do better or you will lose customers.
Preferred solution: better service, on time trash collection
Washington, District Of Columbia
Poor customer service, online payment portal is a joke
Well, like most complaints posted, my trash/recycling/yard waste are not picked up on a regular basis at all - lots of email excuses w/delays, but they do want your money quickly - they have a payment portal for online payments, in lieu of paying them an additional fee for statements - their portal is by far the worst I have ever used, come on people, this is 2022 - get with the program or get out of the business
User's recommendation: yes, if you can find another provider, go for it - ever since American Disposal change ownership, their service is very poor
Acworth, Georgia
Poor Consistency of service
Service was poor never on schedule. Sometimes recycle was 4 delivery dates behind. We were never compensated for missed pickups
User's recommendation: Use someone else
About
American Disposal Services is a privately-owned recycling company. American Disposal Services operates in Virginia, Georgia, District of Columbia and Maryland. American Disposal Services serves both commercial and residential clients. Currently, the company serves more than 300,000 clients. The company provides various solutions for waste removal. American Disposal Services offers a wide range of trash containers and efficient and cost-effective compactors of all sizes. American Disposal Services’s compactors fit any apartment or condominium. The company aims to provide high quality products at affordable prices. American Disposal Services also provides recycling services. The company picks up recyclable garbage with a recycling truck and recycles it.
American Disposal Services is ranked 30 out of 242 in Waste And Recycling Services category
USA
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