filters
state:
Show
city:
Show
product:
Show
Show

American Disposal Services - Unhappy customer

Not all of my trash was picked up this am everything was out before pickup time. 2,3 ft bundles of branches , 2 bundles of wood and1 bag left behind. 1 bag apperantly broke and grass clippings left instreet i am a senior citizen andits more than a bother 2 clean up the mess left behind. Everything was INTACT when set out. MANY OTHER TRASH COMPANY WOULD ACCEPT MY BUSINESS!!
1.7
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1247140
Reply to reviews
Moved to a new area and ever since then I have been having problems with them picking up our recycling. I have had to call multiple times to have them pick up the recycling because of missed pickups. Tired of their excuses. Totally unacceptable for this to occur so...
Read more
#1216344
Reply to reviews
I was with another waste service that sold my account to American Disposal. When the time came for American Disposal to take over , I took my trash to the curb only to bring it back to the house full. This happened for 2 weeks. I assumed the transfer of account was not...
Read more
1.0
I liked
  • No service
I didn't like
  • Communication
  • Service and customer support
  • Customer service is powerless to correct
#1207386
Reply to reviews
They ran over my trash can and destroyed it. I understand accidents happen so I wasn't upset. I called them and requested a replacement can. The representative asked if it was an American Disposal can or one I purchased myself. I told her I purchased it myself and she...
Read more
2.0
I liked
  • Trash pick up
I didn't like
  • Damaged property
#1161236
Reply to reviews
I had Charlie and Son for years and never had a problem with busted containers or service. American bought out Charlie’s and busted up both my trash container and my recycling bin. I cancelled their service because of this and a price hike and abuse to the company’s...
Read more
#1145778
Reply to reviews
After American Disposal skipped recycle pickup for two consecutive weeks, I decided to terminate the service that I had begun in 2002. I called them. I told them I required a receipt for the transfer of the collection receptacles and a refund of the unused quarterly...
Read more
Anonymous
E R Malmstrom

To my complaint, American Disposal Services has responded that they are sorry that I was dissatisfied with the service they rendered, and they will refund a prorated amount of...

1.8
I didn't like
  • Leave canisters in street or do not pick up trash
#1117792
Reply to reviews
We have been customers for just over a year. Twice we have gone thru periods (multiple weeks) of trash not being picked up. Each time we call, we are told the driver has marked it complete and are we sure it is still not picked up. Yesterday was the second week in a...
Read more
2.1
I liked
  • Trash pick up
I didn't like
  • Poor customer service
  • Cannot talk to a supervisor
  • Drivers mark trash as picked up when it is not
#1113504
Reply to reviews
I had my trash out by 7:30 as it is never picked up until at least 11:00. I had my plastic bag inside my large barrel and it was not picked up. I have 5 neighbors right next to me and across the street who use American and their trash also were in barrels and theirs...
Read more
1.0
#1110094
Reply to reviews
So it said what's on your mind before I started typing. Well let me let you know what is on my mind. American Disposal is by far the worst garbage company in the state. For the last 5 weeks they have inconsistently picked up my trash every single Tuesday. Here We Go...
Read more
1.0
#1102960
Reply to reviews

Contact American Disposal Services

Mailing Address:
American Disposal Services
P.O. Box 1326
Centreville, VA 20122
Phone:
(703) 368-0500
More
I think it's either the driver was high, drunk or just plain can't drive a 30,000 pound vehicle. During hurricane Irma the driver of unit 602 crossed the centerline in a turn on a two lane blacktop by a foot and a half and ran me off the road. Nobody at the company...
Read more
1.0
I didn't like
  • Customer service i received from nancy the supervisor
#1099365
Reply to reviews