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They ran over my trash can and destroyed it. I understand accidents happen so I wasn't upset. I called them and requested a replacement can. The representative asked if it was an American Disposal can or one I purchased myself. I told her I purchased it myself and she...
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2.0
I liked
  • Trash pick up
I didn't like
  • Damaged property
#1161236
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I had Charlie and Son for years and never had a problem with busted containers or service. American bought out Charlie’s and busted up both my trash container and my recycling bin. I cancelled their service because of this and a price hike and abuse to the company’s...
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#1145778
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After American Disposal skipped recycle pickup for two consecutive weeks, I decided to terminate the service that I had begun in 2002. I called them. I told them I required a receipt for the transfer of the collection receptacles and a refund of the unused quarterly...
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Anonymous
E R Malmstrom

To my complaint, American Disposal Services has responded that they are sorry that I was dissatisfied with the service they rendered, and they will refund a prorated amount of...

1.8
I didn't like
  • Leave canisters in street or do not pick up trash
#1117792
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American Disposal Services - Yessica

American Disposal Services
#1057071
5.0
Details
I wanted to thank yesica in the Atlanta area I'm in Marietta Georgia for her kindness and patience with me on a phone call if you weeks back. I was quite rude to her and she kept professional tone and was very informative and patient and kind customer service is very difficult and she handled me very well and I really appreciate that
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American Disposal Services - ADS sucks!

American Disposal Services
#1055794
1.0
Details
They just started service the end of April and have missed my house TWICE in the last two weeks. They missed it today and two Fridays ago! They never changed out my containers so I still have Waste Management containers but the idiots should know to pick up my garbage since they took over that company!!!
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American Disposal Services Waste Collection Review

American Disposal Services
#1020221
1.1
Details
As soon as they come off their 4 week review they stop picking up your trash again. And oh goody i dont get charged fir rhat day. But both cans are full anyway. .
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Short Review on January 18, 2017

American Disposal Services
#993438
1.0
Details
Just cancelled, low low end of reliable trash removal companies.
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Customer service
Product or Service Quality
Reliability
We have been customers for just over a year. Twice we have gone thru periods (multiple weeks) of trash not being picked up. Each time we call, we are told the driver has marked it complete and are we sure it is still not picked up. Yesterday was the second week in a...
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2.1
I liked
  • Trash pick up
I didn't like
  • Cannot talk to a supervisor
  • No follow thru
  • Customer service is powerless to correct
#1113504
Reply to reviews
I had my trash out by 7:30 as it is never picked up until at least 11:00. I had my plastic bag inside my large barrel and it was not picked up. I have 5 neighbors right next to me and across the street who use American and their trash also were in barrels and theirs...
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1.0
#1110094
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So it said what's on your mind before I started typing. Well let me let you know what is on my mind. American Disposal is by far the worst garbage company in the state. For the last 5 weeks they have inconsistently picked up my trash every single Tuesday. Here We Go...
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1.0
#1102960
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I think it's either the driver was high, drunk or just plain can't drive a 30,000 pound vehicle. During hurricane Irma the driver of unit 602 crossed the centerline in a turn on a two lane blacktop by a foot and a half and ran me off the road. Nobody at the company...
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1.0
I didn't like
  • Customer service i received from nancy the supervisor
#1099365
Reply to reviews
Previous owners of home left old trash can for us to deal with. We are NOT using American (after reading all the poor reviews about how they don't actually pick up your trash when promised) and called for them to pick up their empty can. They missed the scheduled date...
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1.0
I didn't like
  • Customer service lies and the inability to pick up my trash
  • Communication
#1084459
Reply to reviews
This company is terrible. This company purchased our local trash company and from day one has left trash on the ground every time they picked up. But what prompted me to write this review is, I sold my house and called American Disposal Services to give them the last...
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1.0
#1072832
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The trash service came by and picked up everybody's trash but mine. So when I called them the next day to have them come pick up my trash and tell them they did not pick it up they pretty much told me to get screwed. They have absolutely no customer service what so...
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Anonymous
unhappy former customer

Worst trash "service" ever. We cancelled with them after months of frequently missing our trash pick up, and giving a very partial refund (about 1/3 of the charges for the mi...