Product: American Disposal Services Residential Waste Collection Clear all filters (23 of 23 reviews match)
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After American Disposal skipped recycle pickup for two consecutive weeks, I decided to terminate the service that I had begun in 2002.I called them. I told them I required a receipt for the transfer of the collection receptacles and a refund of the unused quarterly fee...
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Anonymous
E R Malmstrom

To my complaint, American Disposal Services has responded that they are sorry that I was dissatisfied with the service they rendered, and they will refund a prorated amount of...

1.8
Product
American Disposal Services Residential Waste Collection
I didn't like
  • Leave canisters in street or do not pick up trash
#1117792
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We have been customers for just over a year.Twice we have gone thru periods (multiple weeks) of trash not being picked up. Each time we call, we are told the driver has marked it complete and are we sure it is still not picked up. Yesterday was the second week in a...
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2.1
Product
American Disposal Services Residential Waste Collection
I liked
  • Trash pick up
I didn't like
  • No follow thru
  • Poor customer service
  • Drivers mark trash as picked up when it is not
#1113504
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I had my trash out by 7:30 as it is never picked up until at least 11:00.I had my plastic bag inside my large barrel and it was not picked up. I have 5 neighbors right next to me and across the street who use American and their trash also were in barrels and theirs...
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1.0
Product
American Disposal Services Residential Waste Collection
#1110094
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So it said what's on your mind before I started typing.Well let me let you know what is on my mind. American Disposal is by far the worst garbage company in the state. For the last 5 weeks they have inconsistently picked up my trash every single Tuesday. Here We Go...
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1.0
Product
American Disposal Services Residential Waste Collection
#1102960
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But what prompted me to write this review is, I sold my house and called American Disposal Services to give them the last day of pick up. They confirmed this date and assured me everything would be picked up. I received a call a few weeks later from the new owners...
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1.0
Product
American Disposal Services Residential Waste Collection
#1072832
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The trash service came by and picked up everybody's trash but mine.So when I called them the next day to have them come pick up my trash and tell them they did not pick it up they pretty much told me to get screwed. They have absolutely no customer service what so...
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Anonymous
unhappy former customer

Worst trash "service" ever. We cancelled with them after months of frequently missing our trash pick up, and giving a very partial refund (about 1/3 of the charges for the mi...

1.4
Product
American Disposal Services Residential Waste Collection
#1072206
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I really don't know how this company stays in business.Probably by taking customers money and then not picking up their trash. It's downright pathetic that I and my fiance have had to keep calling them to remind them to pick up our trash. They failed to do so for 2...
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1.0
Product
American Disposal Services Residential Waste Collection
#1066138
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American Disposal Services - ADS sucks!

They just started service the end of April and have missed my house TWICE in the last two weeks. They missed it today and two Fridays ago! They never changed out my containers so I still have Waste Management containers but the idiots should know to pick up my garbage since they took over that company!!!
1.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Product
American Disposal Services Residential Waste Collection
#1055794
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MY BANK SENT THEM A CHECK VIA ONLINE.THEY CANCELED MY SERVICE DUE TO NON PAYMENT. WE HAVE A CANCELED CHECK STATING WE PAID. THE ATTITUDE WAS SO WHAT YOU PAID WE SUSPENDED YOUR SERVICE. THEN THEY WANTED ME TO PAY A 35.00 RE-REINSTATEMENT CHARGE. THE CUSTOMER SERVICE WAS...
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1.0
Product
American Disposal Services Residential Waste Collection
I didn't like
  • Raised the price and the service was not any better
#1021982
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AD skipped me on regular p/up.I had extra boxes (broken down) and some bags, so they shipped me all together. Told they would not be able to p/up until following week. I had to pay another company $80 to come p/up (not including containers). Canceled services with AD....
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1.0
Product
American Disposal Services Residential Waste Collection
I didn't like
  • Customer service
  • Service
  • Service and customer support
#1009431
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