Sloane Reb
map-marker Austell, Georgia

No show in Austell now too.....

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Same as the other complains too - American Disposal Services didn't show up Tuesday 7-21-2015 . After nothing happened on Wed I called them today (Thursday) and after 15 min on hold I was told that there is no explanation and no truck in our Austell area (Petteywood Dr/Hicks Rd) until next Tuesday. Poor Service. I will shop around. i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i
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Cons:
  • Service and customer support
Reason of review:
Poor customer service
Anonymous
map-marker Johns Creek, Georgia

Charged $156 for NO Service Rendered

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American Disposal Services: Signed up for service from a door-to-door rep of American Disposal Service on 6/3/15. Service was to begin on 7/6/15 Called to cancel the service on 6/20. No services were rendered, no container delivered, however because the service wasn't cancelled within 3 days they are billing $156 for one years service! After two phone conversations with customer service rep, Nick and his supervisor, Jessica Hartsel, they refuse to honor the cancellation and will ENFORCE the contract for $156 one years service even though no services WERE OR WILL BE rendered. All Nick and Jessica Hartsel could repeat over and over is, a legal binding contract was signed.........so, American Disposal Services will strong arm you for un-earned funds.
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Loss:
$156
Reason of review:
Poor customer service

Preferred solution: Cancel contract since no service was rendered, no container was ever delivered.

Glenora Pxn

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Verified Reviewer
| map-marker Austell, Georgia

Skips pick up and takes no accountability

I haven't had AD very long, but today, July 3rd 2015, I had to call them because they decided to "skip" picking up my recycling and only half way dumped my trash yesterday. When I called them this morning, I explained what happened, and the first CR told me she will make a note that containers have to be emptied. Well, yes, of course they have to be emptied, that's a no brainer. Then she told me she doesn't have anyone in the area to pick the skipped trash and recycling up. I asked to speak to a manager which I got a VM, left a message, then had to call back, and speak to another CR, who I then explained to them, "since they aren't servicing my trash and recycling for a week, maybe I should not pay them for that week" She then said, we will try to get someone out today, if not today, then Monday. I explained about writing a negative review, and she didn't seem to care. So, I'm here will a full recycling container and a half full trash container going into the 4th of July weekend. Good Job American Disposal, only have been a costumer for a month, and already being treated terribly.
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Reason of review:
Poor customer service
Aamiyah Rvi
map-marker Smyrna, Georgia

American Disposal Services - Waste Collection Review from Smyrna, Georgia

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I live in the back of a apartment housing place and on my trash day my trash was not was not picked up. So i called in to complain about my trash not being picked up. They said the driver told them my trash was not out "bullsh**" I had just moved in so i had bout 100 boxes and a lot of trash. I asked the rep where is my trash suppose to go cause i had it pushed out the night before. She advised me that my trash was fine. That they can service my house that i didn't have to pay no extra fees for this so i still been putting my cans in the same spot every trash day for 3 1/2 months. My trash been getting picked up no problem. I so happen to be outside one day on my way to work when one of there lazy *** workers started questioning me about why i don't push my trash to the edge cause I'm messing up their work flow by having them come to the back where i stay to pick up my trash. Now they have intentionally not been picking up my trash i called and complained 5 times this has happend they sent someone to pick it up. Now they haven't picked up ny trash again it's still outside and i cancled the recycle can they said the was going to pick up on the third i canceled that in may and guess what it's still here smh... I get a phone call from a rude as rep telling me i have to pay a extra $30 now for them to pick up my trash that they been picking up for 3 1/3 months talk about *** up So now you want me to pay extra when i was advised from your rep at you company that their was no extra charge also your company been doing it for 3 1/2 months now you telling me that since your lazy *** employess don't want to pick up my trash cause " it's messing up their flow" and your customer service Rep advised me that my trash can be serviced where i have been putting my cans for the past 3 1/2 months at "NO EXTRA CHARGE" Now American Disposal wants me to push my trash all the way to the front and put my trash in front of someone else house to get service wtf very unprofessional, nasty and a messed up way to treat your customers don't waste your money with this unprofessional company! It's like going in a store and shop and a customer service rep mislabeled a product that cost $50 she labeled it at $0.00 thats not my fault thats your rep fault however you as a company are suppose to honor that not say oh this was mislabled you have to pay for my rep mistake "BS" that don't have anything to do with me sorry *** company
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Reason of review:
Bad quality
Briar Yje

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Verified Reviewer
| map-marker Washington, District Of Columbia

American Disposal Services Residential Recycling Review

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This company is terrible. I bought one container and they no just took the one they charge. But also took my container for which I have already paid. This is terrible. I have tried to get in touch with then.
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Reason of review:
Poor customer service
Anonymous
map-marker Germantown, Maryland

American Disposal mixes garbage with separated RECYCLE and more!

When contacting the company several times over the past two years about our concerns, we found the company very unresponsive. The commercial manager, Brad Thor, said that he would look into our account, but he NEVER called back. This past week we found our garbage and recycle cans were picked up with no notice. We had made a good faith payment towards the balance owed in June, pending the outcome of his looking into our concerns. He gave us the impression that our balance would be reduced, and that he would RETURN our call! We complained to management of American Disposal that when the trash and recycle was picked up, it was picked up together by the garbage truck. No RECYCLE truck came by to pick up our RECYCLE. American Disposal manager essentially called us liars, and he said we had two pick ups. We actually observed their employees, several times over a period of nearly one year, pick up both garbage AND recycle cans and dumping them at the same time into a garbage truck . The management cited the fact they had GPS tracking on the trucks, but the manager did not tell us if the truck stayed in one position for the RECYCLE pickup. We could also hear the garbage truck come by to pick up our garbage and recycle; however, we never heard the second truck come by. This is the latest issue we have with American Disposal. We believe that when the business across the street from us started with garbage collection ONLY with American Disposal, the employees treated our account the same, collecting our garbage and treating our RECYCLE also as garbage. Even before the business across the street start with American Disposal, we observed their employees on too many occasions dumping our separated RECYCLE in with our garbage. It would be one thing if our trash was all garbage, but we took the time and effort to RECYCLE. Our other issue with American Disposal is the damage done by the employees when they would throw the garbage and recycle cans against the wall of our business after emptying them. We called repeatedly about this, and American Disposal did send out a security agent to check out the damage. The security agent did note the height of the nearly eight foot line of dents and scratches matched the garbage and recycle cans handles/hinges. The security agent said he would talk to the employees; however, this damage never stopped until we moved our garbage and recycle cans for another reason. This issue has NEVER been truly resolved, and our building wall still shows the many dents and scratches from the carelessness of American Disposal employees. Plus, the employees took the rain gutter from our building claiming it was trash, not once but three times. Even after complaints to American Disposal!
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Reason of review:
Bad quality
Keith Lvl
map-marker Capitol Heights, Maryland

Customer Service LIES, LIES, LIES

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I'm a customer who pays monthly for American Disposal Svcs. to pick up my trash weekly. They did not pick it up the previous week but promised to pick it up this week plus any overflow. They failed to pick it up this week again. Customer service told me they would be out within 24 hours. Another lie. The customer service person man last week told me they couldn't swing by again and that I would just have to wait until the following week. This is the following week and they've failed to pick up again. They are liars and they are disreputable. Don't do business with them.
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Loss:
$50
Cons:
  • Service
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Round Hill, Virginia

Very pleased with the service

Sounds like there may be some unhappy folks with some isolated incidents. We have had their service for two years and have been very happy with the level of service and professionalism. This was not the case in our last community. The trash service would only take what the crew felt was appropriate and leave the home owner begging for a burn pit! However, I am sure there may be isolated unhappiness, but this company services most in our rural neighborhood of 70 homes in northern Virginia and I have never heard a complaint. They come on time, they are reliable, and they have earned our trust. Thank you American Disposal A very satisfied customer in Virginia.
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Reason of review:
Good customer service
Anonymous
map-marker Baltimore, Maryland

Bad Business

Terrible customer service and they have increased their price 4 times since I have been using them. You can't corner the market for the area and then charge outrageous prices. I wish I could switch to another company. I would do it in a heartbeat. It is extremely bad business to corner the residential trash market in my area, buy out the competition and then up your prices to unaffordable levels. If you have the option to go with another trash company, I recommend doing that and staying far away from American Disposal. To make matters worse, when I called them to make a complaint, they sounded like they could care less.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Capitol Heights, Maryland

No pickup

American Disposal Services bought out Advanced Disposal, my previous company. For a couple of weeks, pickup was fine. For the last 2 weeks, they have not picked up my trash and customer service has not been helpful. They promised a truck would come by if I left my trash out. No truck. Avoid this company at the expense of paying a bit more if you don't want aggravation and the disrespect of being lied to. Can't wait to try & get my money back for services I've paid for but not received. Should be a barrel of fun dealing with these sorry ***.
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Reason of review:
Poor customer service
Kamdin Oaj
map-marker Canton, Georgia

American Disposal Services - Service Area Review from Canton, Georgia

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I like American disposal but I'm disappointed they stated that they no longer service our area but I service others subdivisions in my immediate home location area and American disposal still picks up they shuffled us off to another company who has missed pickups letting garbage sit for 2 to 3 days and its been *** ever since I wish they would reconsider or possibly tell the truth about why they don't service my subdivision anymore when they're picking up in the more affluent subdivisions that are not even 3 to 5 minutes away from my home
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Reason of review:
Poor customer service
Anonymous
map-marker Brooklyn, New York

American Disposal Services - Staff Review from Brooklyn, New York

Door to door solicitor returned four times, even on a Saturday morning. I made it VERY clear we had no interest and the *** flat out said he would come knocking again. I told him i was calling the police and he walked to the edge of my property then stopped to watch me. So i called the police and he walked away. I followed him to take a photo and he waved then ran off, then later, after the police left, i saw the guy actually pull up in a car and park across the street from us. He got out, went to one house. I went across the road to talk to a neighbor. The guy saw me, got in his car, and made an illegal U turn in the road to drive off. I wish the cops had still been there when he came back.. If he harasses my family again the cops will be called again.
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Reason of review:
Poor customer service
Anonymous
map-marker Bellevue, Washington

Trash Collection Review

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I signed up for their trash service but they never provided a trash can for them to pick up and when I called them I was told to just put my trash bag on the street or put it in my neighbors trash can. Now they are sending me to collections for refusing to pay them because they never provided me trash cans to put my trash in for them to pick up.
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Reason of review:
Poor customer service
Anonymous
map-marker Smyrna, Georgia

Abused can, eventually took entire can, will not replace or even acknowledge.

Our trash can was slowly falling apart due to the employees horribly abusing it during pick-ups. Then one day they just decided to throw away our entire trash bin. Called their office, of course they had no records of it. The lady (Jessica?) said they would try to get in touch with the drivers to find out what happened. Never called me back, they are clearly just hoping I give up. I called them back, got the same lady on the phone, and was given attitude for checking up on the progress. Went online to share my experiences only to find that dozens of others had beat me to it. Unfortunately it's not always easy or even possible to change service. Sometimes you only have one choice or the trash in included in an HOA package. They know this, and abuse this protection. Given enough time though, this company will run itself into the ground with service like this.
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Reason of review:
Bad quality
1 comment
Guest

I was with American for 2 years because they were competitive price wise. I just ended my service and they want to charge me a 20 admin fee.

I don't remember ever being told that I would pay a fee to leave them.

I certainly did not sign anything agreeing to that. Is that legal?

Anonymous
map-marker Woodstock, Georgia

No Accountability or Customer Service Follow-Thru

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BEWARE!!! Horrible company with no accountability. Our trash can was broken for several months where the truck connects to the can to dump the trash into the large truck. The trash can was taken on trash day, and we assumed they were FINALLY replacing the broken can because for months they were unable to remove all the trash by hand and the can was becoming disgusting. After several weeks of no replacement can I called. The lady told me they did not have any information the can was taken and asked if I had a description of who took the can, after several weeks I could not give her a description. She said it would take a while to get a new can which was disappointing but I would wait. After 3 weeks of no replacement can and no further communication from the company, I called back. Nothing had been done, we were not on the list to get a new can, I never received a call back and was basically told it was my responsibility and my fault and I needed to prove they took the can. The can was obliviously taken by American Disposal ON TRASH DAY. No one is going around neighborhoods on trash day stealing broken and nasty trash cans. He told me I could pay $100 to replace the trash can, and I should have been paying an extra $1 a month for insurance on THEIR trash can. He also told me to go around my neighborhood and look for serial numbers on trash cans to see if my can was mixed up with another neighbor. All of this is ridiculous. I had been a customer for 5-6 years and treated like I didn't matter. I also was told 5-6 years ago when I started the account they would pick up anything smaller than a love seat (why we choose that company in the first place) and laid out small amounts of carpet 2 times prior with no problem. I was informed by the guy that was no longer their policy and I could pay an additional $35 per room of carpet to have it removed. Reading a few other reviews, I see my previous trash company was sold to American Disposal and apparently they are no longer honoring that promise. I have yet to receive a call back or a resolution and considering this company is significantly more expensive than other trash services in the area (they raised their rates) I will be no longer a customer of American Disposal. Many of my neighbors have also switched from American disposal and I now can see why
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Loss:
$50
Cons:
  • Company policy
  • Communication
  • Service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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