American Disposal Services Phone Numbers and Emails

Toll-Free Number:

  • (866) 884-8700

Customer Service:

  • (703) 368-0500
  • (678) 720-0500

American Disposal Services Email:

info@adsimail.com
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Contact Information

American Disposal Services Website:

American Disposal Services Help Center:

Corporate Office Address:

American Disposal Services
10370 Central Park Drive
Manassas, Virginia 20110
United States

Other Info (opening hours):

Other Locations:

7500 Dahlia St,

Commerce City, Colorado 80022


25 North Dr SE,

Acworth, Georgia 30102

More contact details

American Disposal Services Customer Service Reviews

1.2 / 5
Bad
Jodi M Zco
Poor Service
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1.0

Horrible trash service. Consistently late pickup by 2-3 days for over 4 months.

Sent texts, emails, phone calls for over a month advising of pickup day change (2 days later), and they are still 1-2 days late beyond the new day. Upon calling customer service, I was informed I would be charged for any extra bags outside of can. Customer service was rude and not helpful, no return phone call from supervisor as requested.
Upon cancelling service, was advised I would be charged for 14 additional days per the invoice sent. In addition, rates have gone up from $95.70 to $117 in less than a year.

Additionally, fees are assessed without resolution (only $5, but multiple times). Good riddens ADS!

Read full review
Guest-4918580
$$ increase w/out notice. Difficult to get a hold of someone. Do not return emails/calls.
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1.0

8/8/23 - Commercial Acct - I would rate this company a Zero! Tried to get a hold of someone since 7/13/23.

I've left messages and emails, no response!! Price increased last 2 months w/out notice. Difficult to reach/speak w/someone, however easy to pay your bill. All phone numbers that I've called are useless, you are #3, #2, #1, leave a message for someone to contact you and No one calls you back!!

Poor Customer Service!

You need to revisit and introduce a better process for customers to speak with someone instead of dodging calls. Calls maybe recorded, what are you recording, can't get a hold of anyone?!?

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Summary of American Disposal Services Customer Service Calls

73 TOTAL
CALLS
03:56 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Disposal Services?

Payments and Charges Question:

  • “Made bill payment twice. Need to refund one.”
  • “Getting billed for an account I closed and paid off back in July”
  • “Bill”

Staff Question:

  • “Termination of Service moving”
  • “Termination of Service”
  • “New service”

Product/ Service Question:

  • “Damaged trash cart”
  • “Broken equipment”

Request for Information Question:

  • “Questions about my services”

Return/ Replace Question:

  • “They never returned my money after they picked up my can”

Website/ Application Question:

  • “Bulk pickup website broke”

Activation/ Cancellation Question:

  • “Trying to cancel account since 6-18-19”

Other Question:

  • “Missed pickup”
  • “Trash pickup”
  • “Número de cuenta invalidó”

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